support
Support
Common questions about kiroha, and how to reach us.
Contact
Email: contact@anshopals.co
We read each message and reply in turn. If something broke, the iPhone model, iOS version, and what you were doing help us a lot.
You can also send it in the App: "Me" > "Feedback".
Email usCommon questions
How do I cancel?
On iPhone, open Settings > your name > Subscriptions > きろ葉 Kiroha. In the App, "Me" > "Subscribe" > "Manage subscription" opens the same screen.
After you cancel, Premium lasts until the current period ends. We do not refund the unused part of a period. Apple handles refunds: https://reportaproblem.apple.com
How do I get Premium back after a new phone or a reinstall?
In "Me", sign in with the same Apple account as before, then tap "Subscribe" > "Restore purchases".
The iPhone must be signed in to the same Apple ID you used to buy it.
How do I switch between monthly and yearly?
In "Me" > "Subscribe", tap "Change plan" on the plan you want. When it switches follows Apple's rules.
How many pages can I make for free?
The free plan is 5 pages a month. Premium is up to 300 pages a month. The count resets on the 1st of each month, Japan time.
How do I use a gift code?
In "Me" > "Subscribe" > "Redeem a code", enter the 6-digit code.
A gift code does not auto-renew. When it ends you return to the free plan, and you are not charged.
What about iCloud sync?
iCloud sync is part of Premium. Turn on "Me" > "iCloud sync" and the journal lines up on iPhone and iPad with the same Apple ID.
It uses your own iCloud, so you need free iCloud space. kiroha does not sell storage.
While it is off, the journal stays only on that device. Turning it off does not automatically delete the copy already in iCloud.
Can I use it on iPad or iPhone Duo?
Yes. kiroha supports iPad and iPhone Duo (iOS / iPadOS 17 or later). On a bigger screen, two pages sit side by side like an open journal.
Premium works on iPad with the same Apple ID you bought it with. If it does not show up, try "Me" > "Subscribe" > "Restore purchases".
To see journals made on iPhone on your iPad, turn on "iCloud sync" (a Premium feature).
Where is the journal saved?
The journal and photos are saved on your iPhone or iPad.
If you delete the App while iCloud sync is off, the journal cannot be brought back. Save an image, or turn on iCloud sync, if you want to keep it.
Speaking a page does not work
Speaking a page needs iOS 26 or later. On an earlier iOS, type instead.
On iOS 26 or later, check Settings > きろ葉 Kiroha and allow the microphone.
How do I change the App's language?
Go to "Me" > "App language" and pick 日本語, 简体中文, 한국어 or English.
How do I delete my account?
Use "Delete account" at the bottom of "Me". The account on our servers is deleted, and that cannot be undone.
The journal and photos on this device are not deleted. The Apple monthly or yearly plan is not cancelled for you, so cancel it first from "Manage subscription".
Operator: Ansho Pals Limited